Dan P Vqn

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Verified Reviewer

*** quality

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Propatches Usa - *** quality
Propatches Usa - *** quality - Image 2
I ordered a set of shoulder numbers in 3 color twill in a specific combination which I explained with great detail. What they sent was garbage, crap quality and only 2 out of the 3 colors included. They advised me to return for new ones which I did. The package I sent to them was returned to me stating "return to sender". WTF!!! They give me an address to return and I get it back. REALLY!! I then went to twill USA and made exactly what I wanted. These guys are a JOKE!!!
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Pros:
  • That i paid via paypal and my purchase is protected
  • Never patronizing them again
Cons:
  • Customer service and current shipping regiment

Preferred solution: Full refund

User's recommendation: Buyer beware

Daniel W Wnn

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Verified Reviewer

Havent received my orders

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It's been over a month for two pre stitched numbers and one pre stitched letter to be shipped to me. I got a message saying they shipped. Then I got a message stating they got lost in the mail and would be remade. Then I received a message that they shipped. These messaged were all weeks apart, by the way. I've checked my credit card and so far they haven't fraudulently billed me multiple times. frustrated
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Cons:
  • All

Preferred solution: Deliver product or service ordered

User's recommendation: Don't do business here.

Kevin B

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Verified Reviewer

Theives

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Order placed mid April. End of may I sent email asking if they had timeline on shipment. Email was returned that item was in production and would be shipped and delivered the following week. 2 weeks went by and nothing. Sent follow up emails and then they asked if I had received shipping confirmation which I had not. Since that time I have sent 4 emails and called their number and no responses at all. Don't order from pro patches!! Scam company takes your money but doesn't deliver a product.
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Loss:
$49

User's recommendation: Avoid this company

Anonymous

Sounds about right.

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Ive been wondering where my order has been that I placed nearly 3 weeks ago with no updates sense. I bought 3 number kits and judging from these other comments, sounds like I mightve gotten burned.
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Loss:
$160
Cons:
  • Poorly run company

User's recommendation: Read the fine print if you can actually find it

Anonymous

Never received order or refund. Given nothing but lies

This company is a total scam. I ordered items that never arrived.

I inquired about the order and never heard back until I reported them to the Better Business Bureau. Then then said the item was delivered, that was lie #1. Two days later they said I received it was on back order. I gave them the benefit of the doubt and waited another week.

I emailed them back and never heard back until I reported them to PayPal. They said I received both the item and a refund. Lie #2 PayPal had no such refund. They then said it was shipped and a couple days later again said it was on back order.

At this point I just wanted my refund. I have asked for a refund for 17 straight days and only received this reply. PayPal gave me until the 23rd to reply and I will wait until then They are a petty little company with the same mo. I have since read countless complaints just like mine.

Stay away from this company. Fraudulent.

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User's recommendation: Stay away, fraudulently company

EDWARD S Rvt

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Verified Reviewer

Very poor service

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Nameplate was ordered February 19, 2021. After several weeks I tried calling to inquire about shipping date. After many attempts no one has ever answered the phone. I left numerous massages and have not received a return phone call. I emailed numerous times and got excuse after excuse about shipping my nameplate. I was told material was backordered, Nameplate was shipped, No they were Mistaken order was not shipped, I would receive nameplate at beginning of week. It is now almost 2 months and still no nameplate. Do not order from this company. They take money and supply no products except excuses.
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Loss:
$52
Pros:
  • Never patronizing them again
  • Sueing them
Cons:
  • Extended delay in delivery
  • Everything about pro patches

Preferred solution: Full refund

User's recommendation: Do not order from this company

Pierre R Oci

Never received order

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Thieving SOBs!! Good thing my order was under $10 because I really would've been pissed!! ***
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Preferred solution: Full refund

Anonymous
map-marker Plainview, New York

GETTING LIED TOO

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I ASK WHERE MY ORDER WAS IT'S BEEN OVER A MONTH AND I TOLD THEM I AM GOING TO CANCEL AND THE MANAGER CALLED ME AN *** HOLE.
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User's recommendation: ON'T BY FROM THEM

Anonymous

Never received product

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Ordered letters Jan 2, 2021 and charge was put on my credit card. After a month of email excuses of why I have not received my letters I've filed a formal complaint with the BBB and requested a charge dispute with my credit card company. It is Feb 9, 2021, and I have not received my order, I'm done!!! I wish I read all the bad reviews before ordering!
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Cons:
  • No delivery
  • Unsatisfactory customer service

User's recommendation: Do not order from this company

Anonymous

They’re Literal Thieves

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I placed 2 orders in Sept. 2019. Was charged at the time of the orders and then charged the same amounts a month later. In Nov. 2020 the SAME CHARGES appeared on my credit card. When contacting the company, they claimed I must have signed up for annual billing (not an option at checkout and did not reflect on my receipt). After contacting the company, they just strung me along, ignored emails and phone calls. After contacting the BBB, the *** owner sent me fake receipts for credits to my credit card. The credit was never actually put through. I disputed the charge through my credit card company and had them change my credit card number. My orders were satisfactory, but I didnt realize I was being scammed in the process.
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Cons:
  • Unauthorized charges
  • No customer service
  • Thieves

User's recommendation: STAY FAR AWAY

David L Dii

Quadruple Billing

I ordered an item from pro-patches and was almost immediately billed two times. I complained to them and was told Iver the phone that it would be corrected. A few weeks later I was billed a third time. This time we complained to our credit card company we used to buy the patch. They reversed the charge, but Pro Patches saw no liability. I even contacted the Better Business Bureau, who were no help. One year after all of this, Pro Patches billed us a FOURTH TIME!!!
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Preferred solution: Apology

User's recommendation: Never buy products from Pro Patches!

Sandra R Spf

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Verified Reviewer

Order Status

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I ordered Nov 7 2020....i have not received anything yet about my order. I am furious because I am making a football jersey for my dad for Christmas when he was in high school...i am truly aggrivated...i called and left emails.....no response from nobidy
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Loss:
$27

Preferred solution: Full refund

User's recommendation: Do not order from here

Leslie b Vbv

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Verified Reviewer

Wrong item/no response from company

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Updated by user Dec 17, 2020

As expected, Kevin has stopped responding..

Original review Nov 17, 2020
Do not patronize this company. I wish I read the reviews before ordering. They sent the wrong sleeve numbers on 10/7. Today is 11/17 and I'm still waiting for the address to return and get a credit. Kevin is very slow at responding. There's a scam going on here. If you want good customer service and the correct item, use Twill USA. I was forced to order the correct numbers from them as this jersey was gift, and I wasn't getting anywhere with Pro Patches. Us
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Loss:
$10
Pros:
  • Never patronizing them again
Cons:
  • No resolution on wrong product received

Preferred solution: Full refund

User's recommendation: Don't use them

Anonymous

Bad experience

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Placed order and finally received it 1 1/2 mo's later after several attempts at getting answers as to where my order was. Then they shipped the wrong item. Do not use this company
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Loss:
$42

Preferred solution: Let the company propose a solution

Louis D Bwv

Never deliver

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They've now charged my card TWICE and never delivered product. They are an outright scam. Charges reported as scams. I hope they lose their right to take credit cards.
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Loss:
$111
Cons:
  • Fraud

Preferred solution: Full refund

User's recommendation: DO NOT do business with this company